The second-hand marketplace Shoppers Express Anger Regarding Size Changes
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
The popular resale platform has updated its sizing categories for female and kids' apparel but did not contact all users about the change.
Digital Channels Backlash
Numerous buyers and vendors are expressing on platforms claiming that product pages now present a modified sizing category compared to what was initially listed due to the recalibration.
Vinted explained the updated approach better aligns with similar services.
The platform has recommended to examine their items and update the measurements by hand when needed, which has left users frustrated.
Measurement Approach Updates
Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L was previously a 12 but currently displays as UK 16-18.
User Accounts
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, based in Glasgow, stated items she posted on Vinted with size 14 labels were appearing on the platform as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Required Changes
Another shopper, based in Derby, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she explained.
Service Background
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update to the app has proved unpopular: last year, Vinted reversed a change concerning shipment methods after backlash from users.
